1. Emergency conditions which include but are not limited to:

• Chest pain
• Breathing difficulties
• Severe abdominal pain
  
• Sudden onset of face droop, limb weakness or difficulty in speech
• Sudden loss of vision
• Fits or seizures
• Severe injury or uncontrolled bleeding
  
• Severe allergic reaction
• Drug overdose

Should you require urgent care, please visit your nearest medical facility, emergency department, or call 995 for ambulance.

2. Chronic medical conditions or prescription of long-term medications

• If you are existing patients of SingHealth Polyclinic, you may be eligible for our video consultation service for chronic conditions (click here for more info).
• For new patients who wish to transfer their care to SingHealth Polyclinic, please book an appointment for in-person consultation at your nearest polyclinic.
  
  

3. Paediatric patients (less than 18 years old)

• For patients between 3-17 years old, you can consider using KKH Children's Emergency video consult service. For more information, visit KK TelePaeds (https://www.kkh.com.sg/kk-telepaeds)
  

4. Psychiatric conditions

5. Persons with visual, hearing, memory, or cognitive impairment, unless with a competent caregiver.

Further information on suitable and unsuitable conditions is available in the Frequently Asked Questions (FAQ).

For conditions that cannot be safely assessed or treated without a physical consultation, the doctor may advise you to seek face-to-face medical attention for further assessment.