VC for General Medical Conditions

Patient Support For technical assistance, contact our SHP Video Consult hotline at 6340 7473 (Monday to Friday, 8am to 4.30pm).
This service is NOT for Emergency conditions. Examples include but not limited to chest pain, breathing difficulties, severe pain, sudden numbness or weakness, sudden loss of vision, fits or seizures, trauma injury, uncontrolled bleeding, drug overdose and severe allergic reaction. Should you require urgent care, please approach the nearest medical facility, A&E department or call 995 for ambulance. Psychiatric conditions We care about your mental health: If you are experiencing symptoms of mental or emotional distress, we advise you to seek help with an in-person consultation. You may also call the National Care Hotline 1800-202-6868 8am to 12am daily or Institute of Mental Health 24-hour helpline 63892222 service, which is manned by professional counsellors. Follow up of chronic conditions or top up of long-term medications Only a limited supply of medication can be delivered by this platform. Find out more about our video consult service for chronic conditions from your usual polyclinic here. Age below 18 years old For paediatric patients between 3-17 years old, you can consider using video consultation with KKH Children's Emergency. For more information, please visit KK TelePaeds (kkh.com.sg). For conditions that cannot be safely assessed or treated without a physical consultation, the Doctor may advise you to seek face-to-face medical attention. We recommend patients who are 80 years old and above who are unwell to seek physical consultation.
Preparing for the video consultation The Zoom meeting link will be provided via SMS and Health Buddy Mobile App after booking your appointment. Click here for the user checklist on how to prepare for your Video Consultation. Please log into Zoom 5 minutes before your appointment time. *By booking an appointment or using our Video Consultation service, you agree to be legally bound by the Terms and Conditions.

Patient Support

For technical assistance, contact our SHP Video Consult hotline at 6340 7473 (Monday to Friday, 8am to 4.30pm).

This service is NOT for

Emergency conditions. Examples include but not limited to chest pain, breathing difficulties, severe pain, sudden numbness or weakness, sudden loss of vision, fits or seizures, trauma injury, uncontrolled bleeding, drug overdose and severe allergic reaction.

Should you require urgent care, please approach the nearest medical facility, A&E department or call 995 for ambulance.

Psychiatric conditions

We care about your mental health: If you are experiencing symptoms of mental or emotional distress, we advise you to seek help with an in-person consultation. You may also call the National Care Hotline 1800-202-6868 8am to 12am daily or Institute of Mental Health 24-hour helpline 63892222 service, which is manned by professional counsellors.

Follow up of chronic conditions or top up of long-term medications

Only a limited supply of medication can be delivered by this platform. Find out more about our video consult service for chronic conditions from your usual polyclinic here.

Age below 18 years old

For paediatric patients between 3-17 years old, you can consider using video consultation with KKH Children's Emergency. For more information, please visit KK TelePaeds (kkh.com.sg).

For conditions that cannot be safely assessed or treated without a physical consultation, the Doctor may advise you to seek face-to-face medical attention.

We recommend patients who are 80 years old and above who are unwell to seek physical consultation.

Preparing for the video consultation

The Zoom meeting link will be provided via SMS and Health Buddy Mobile App after booking your appointment. Click here for the user checklist on how to prepare for your Video Consultation.

Please log into Zoom 5 minutes before your appointment time.

*By booking an appointment or using our Video Consultation service, you agree to be legally bound by the Terms and Conditions.