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Our Video Consultation Services

SingHealth Polyclinics’ Video Consultation allows you to remotely attend your medical appointment from the comfort of your home or location of choice, using the Zoom Video platform. Video Consultation enables accessibility to quality care with added convenience and delivery of medication to your home or SingHealth Polyclinics' 24-hour PILBOX lockers.

By booking an appointment or using our Video Consultation service, you agree to be legally bound by the Terms and Conditions.

Our Video Consultation (VC) Services

For General Medical Conditions (click here)  

Examples of eligible conditions include:

  • Mild acute respiratory illness or COVID-19 infection
  • Gastroenteritis
  • Urinary tract infection
  • Muscle or joint pain

For Chronic Conditions (click here)      

  • ​Anaemia
  • Chronic Gout
  • High blood pressure
  • High cholesterol
  • Diabetes
  • Thyroid disease
  • Hepatitis B
  • Osteoporosis
  • Stroke
  • Heart disease
  • Chronic kidney disease
  • Asthma
For Family Planning (click here) 
  • ​Only women whom are existing patients of the SHP Family Planning Clinic for oral contraceptive pill can use this service
  • It is preferable if you can obtain a blood pressure reading, height and weight measurement in preparation for your consultation


This Video Consultation service is NOT for urgent or emergency care. Should you require urgent care, please seek attention at the nearest medical facility or Accident & Emergency department, or call 995.
Emergency symptoms include but are not limited to:

  • Chest pain
  • Breathing difficulties
  • Severe abdominal pain
  • Sudden onset of face droop, limb weakness or difficulty in speech
  • Sudden loss of vision
  • Fits or seizures
  • Severe injury or uncontrolled bleeding
  • Severe allergic reaction
  • Drug overdose