i. AgreementBy booking an appointment or using our Video Consultation services, you hereby agree to be legally bound by these Terms and Conditions.
SingHealth Polyclinic Video Consultation Services does not provide any emergency services or where diagnosis or treatment in-person is required. Should you require urgent care, please seek attention at the nearest medical facility or Accident & Emergency department, or call 995.
You agree to comply with any instructions by the Video Consultation doctor to consult a doctor in-person, seek emergency treatment, consult a specialist, and/or procure further examination, investigations or treatment. You agree not to hold SingHealth Polyclinics liable for any failure to so comply.
You agree to provide accurate, up-to-date contact details, including mobile number, e-mail address and delivery address. Accurate contact details are required to enable SMS notifications, access to the PILBOX locker, and home delivery of medications or documents. If you opt for PILBOX or Medication Delivery Service, you agree to be bound by the Full Terms and Conditions of PILBOX and Medication Delivery Service, which can be found here.
iii. Limitations of Video Consultation
iv. PrivacyThe video conference will not be recorded or photographed by either the doctor or SingHealth Polyclinics. Similarly, you should not record the video conference (whether via photographs, video or audio recordings).
v. Data ProtectionPersonal data collected, used, or disclosed for this video consultation will be kept confidential by SingHealth Polyclinics, in accordance with the SingHealth Data Protection Policy. By booking an appointment or using our Video Consultation services, you confirm that you have read, understood and consent to the SingHealth Data Protection Policy, which can be found here.
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SHP-Head Office, 167 Jalan Bukit Merah Connection One (Tower 5), #15-10, Singapore 150167