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What you need to know

Getting Ready for Your Visit

You can click here for the registration and operating hours of the polyclinic.  

You may make an appointment via 3 convenient ways (refer to "Make An Appointment" section below).

At the clinic, please scan your identification card and complete the screening questionnaire at the Service Selection Kiosk to collect your Queue number for registration.

Please produce your original identification card (such as NRIC, work permit and birth certificate) and medical benefit documents, if any, at the registration counter for verification.

​You can pay your polyclinic bills from participating polyclinics by GIRO, except for items purchased at our retail pharmacy.

At the clinic, please scan your identification card and complete the screening questionnaire at the Service Selection Kiosk.

If you have made an appointment:

  • A Queue Ticket with the Service Room indicated will be issued.

If you do not have an appointment:

  • Please collect your Queue number for registration. 

Bring your appointment card, identification card (such as NRIC and work permit), and medical benefit documents, if any, for every visit, even if you are an existing patient. We will verify your identity at each visit so that the right patient is registered for medical services. This practice helps us ensure patient safety.

Bring your Lab Order Form and/or any other relevant medical documents for the visit.

We accept:

  • Blood Donor Card
  • Civil Service  (CS) Card, Public Service (PS) Card or Medical Benefit Identification Memorandum (MBIM)
  • Medical Fee Assistance Card
  • Public Assistance Card
  • Medifund Card/Memo
  • Medical Fee Exemption Card

Present the original medical benefit document upon registration and payment so that we can verify your status and send the bill to the appropriate organisation(s) or waive the charges accordingly.

We will attend to dental emergencies such as bleeding from extraction, facial swelling, intense pain (arising from advanced tooth decay or other conditions) and trauma.

Emergency dental services are also available at

  • National Dental Centre Singapore (NDCS) - Urgent Care Clinic
    The waiting time for a First Appointment at NDCS varies by specialty and the number of specialists available each day. You may wish to contact NDCS at 6324 8802 for more information.
  • SGH's Department of Emergency Medicine (A&E)
  • National University Hospital (NUH)

Relevant fees may apply.

The time given is estimated based on the number of patients before your turn. We seek your patience and understanding if there are delays as doctors may take a little longer to see patients depending on their medical conditions, or there could be cases which require urgent medical attention.

Please arrive approximately 15mins before your appointment time slot. There is no need to arrive earlier than that as clinics are on an appointment system.

​Queue number that are called and missed will be displayed on the queue panel outside the doctor's room. You may check the queue panel.

Our clinics are on an appointment system. With effect from 1 January 2017, our polyclinics no longer issue priority numbers.

Our staff will attend to the following patients promptly:

  • Patients with urgent medical conditions
  • Patients with suspected Chicken Pox
  • Babies (1 month old and below)

Please approach our staff if you require urgent medical attention.

Make An Appointment

Most of our services are available by appointment.

The following Special Services are also available on Saturdays:

  • Minor surgical procedures
  • Referral assessments for assistance schemes
  • Case conference/discussion with patients and family members
  • Patient education activities

Special services refer to services that require longer consultation time due to the complexity of the case or procedure such as minor surgical procedures, referral assessments for assistance schemes and case conference/discussion with patients and family members.

View the full list of Special Services available on Saturdays.

You can make, change or cancel an appointment via the following channels:

Online

Mobile Applications

For Health Buddy issues, please visit http://www.singhealth.com.sg/hb

Telephone

  • SingHealth Polyclinics Call Centre (6643 6969)
  • To make an appointment for Mammogram services, please call 6536 6000. Note: Mammogram service is strictly by appointment (last appointment time is at 3.30pm)
  • For General X-Ray, please walk-in to the respective clinics listed below
  • To make an appointment for Ultrasound services, please call:
​Bedok Polyclinic ​6202 1048
​Bukit Merah Polyclinic 6536 6000
​Marine Parade Polyclinic​6342 5096
​Outram Polyclinic ​6435 6067
​Pasir Ris Polyclinic ​6585 5414
​Punggol Polyclinic ​6443 5827
​Sengkang Polyclinic ​6489 7713
​Tampines Polyclinic​6783 6680

 

You are encouraged to make an appointment for your visit so that you can better manage your time and reduce waiting at the clinic. You can make, change or cancel an appointment via:

 

If you do not have an appointment, you will be given an estimated time slot to be seen at registration. Please expect that the waiting time may be long as our clinics are on an appointment system. You can either wait in the clinic or return to the clinic before the estimated time of consultation.

If you have medical emergencies such as shortness of breath, high fever or chest pain, do alert our staff and you will be attended to immediately.

​Upon arrival at the polyclinic, please scan your identification card and complete the screening questionnaire at the Service Selection Kiosk. A Queue Ticket with the Service Room indicated will be issued and please proceed to the Service Room.

​You may sign up for the SMS reminder service at the clinic appointment counter. Our staff will update the system with your current mobile phone number and the system will sen

​You are advised to arrive approximately 15 minutes before the appointment time. Your waiting time is expected to be longer if you do not arrive on time for your appointment

Request For Medical Report

Complete the Clinical Abstract Application Form and send it together with a cheque (S$65.80 for Singapore Citizens and Permanent Residents, $70.40 for others. Please note that prices may be subjected to change without notice) made payable to “SingHealth Polyclinics" to the polyclinic where your records are kept. The form is also available at the clinic registration counter.

Payment has to be made at point of request. You have to indicate the specific medical records required that include:

  • The date of visit
  • The specific conditions

You will need to obtain the consent of your parents or legal guardian if you are below 21 years old.

 If the person whose medical report you wish to obtain has passed away, submit a copy of his/her death certificate and the Grant of Representation letter for the execution rights together with the Clinical Abstract Application Form.

The Clinical Abstract Application Form is to be completed by deceased patient’s authorised legal representative and/or appointed Committee of Person and Estate. You may request the medical report to be sent to you. You may also collect the report personally or authorise someone else to collect in person. Please produce an authorisation letter if another person is collecting on your behalf.

The appointed insurance company has to submit an official letter, letter of authorisation or the Clinical Abstract Application Form (either forms are to be signed by you) together with a cheque of S$70.40 (made payable to “SingHealth Polyclinics") to the polyclinic where your records are kept.

The appointed insurance company has to state in the letter the specific medical records required that include:

  • The date of visit
  • The specific conditions

The medical report will be sent to the appointed insurance company.

You will need to produce your identification card at the registration counter when collecting your medical report. If the patient is deceased, the authorised legal representative and/or appointed Committee of Person and Estate is to produce their identification card upon collection of medical report.

If you are collecting the report on someone else's behalf, you need to produce your NRIC and an authorisation letter from the patient.

Payment has to be made at point of request. You can pay by cash, cheque or NETS at the polyclinic. Cheques should be crossed and made payable to ' SingHealth Polyclinics'.

Write the name and NRIC of the patient on the back of the cheque. Please do not send cash by mail.

The completion of a medical report would require the doctor to review the patient’s full medical records and prepare the report with the correct information as required.  This is not done during a patient’s outpatient visit and hence, the outpatient consultation fee does not include the cost of medical reports.

The fee levied for providing medical reports covers the hospital’s administrative costs and the doctor’s professional input.

Transfer of Medical Records

​SHP is on Electronic Medical Records. Medical records are shared electronically and you need not request for transfer.

Make Payment

​Please refer to table of charges for medical consultation and dental services. Please note that the list of charges serve as a guide only and are subject to change.

​You can pay by cash, Cash Card, cheque, NETS or GIRO. Cheques should be crossed and made payable to 'SingHealth Polyclinics'. In addition, payment can be made at our self-service payment kiosks available at all polyclinics.

You can also choose to pay your bills online. Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card.

Use of Medisave

You may use Medisave to pay for outpatient treatment of MOH-approved list of chronic diseases (Please click here for the list)

You can use your own Medisave account or the Medisave account of your immediate family members (i.e. children, spouse and grandchildren). The withdrawal limit is $500 per Medisave account per year. Please click here for more details.

To apply for the use of Medisave to make payment for outpatient treatment, submit the completed Medisave Claims Authorisation Form (available at the registration counters at our polyclinics).

You can start using Medisave to pay part of the bill immediately upon submission of the Medisave Claims Authorisation Form. Please bring along the original NRIC of the Medisave account holder for verification. Please click here for more details.

​To find out what Medisave can be used for and the withdrawal limits, click here.

​If you are unable to pay for your medical bill due to financial difficulties, please inform our staff. We will arrange for a Medical Social Worker to assist and advise you on the various schemes available in SingHealth Polyclinics and community organisations.

​You may apply for Medifund if you are a Singapore citizen. We can refer you to our Medical Social Worker who can help you with the Medifund application. Please approach any of our counter staff in our polyclinics for assistance.

​We would like to assure you that SHP will not deny treatment to any patient.  We can arrange for you to see the doctor first, after which we will refer you to our Medical Social Worker who can help you with the Medifund application. We can help to make arrangements to take care of your bills in the meantime.

​The actual amount provided will depend on your financial and social situation, and the amount of your medical bill. We can arrange for an appointment for you to meet our Medical Social Worker for further discussion.

​​If you require assistance in understanding your bill, please approach our counter staff or refer to our Guide to Reading Your Bill.

​You can also pay your bills online. Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card.

Payment can be made at all our polyclinics using cash, Cash Card, NETS or cheque. Cheques should be crossed and made payable to 'SingHealth Polyclinics'. You can also make payment at our self-service payment kiosk available at all polyclinics.

​There are a majority of primary medical services covered under Civil Service Medical Benefit scheme. For non-subsidised services, patients need to pay upfront using cash or other modes of payment.
 
Please click here for the list of items not subsidised under this scheme.

Please note that only pensioners who are covered under the 1957 to 1993 CSC scheme are entitled to dental claims. You may check with your employer to understand more about your medical entitlement.

Payment by GIRO

​Currently, there is no charge for setting up a GIRO arrangement.

​Your Medisave account will be deducted first for payment. Any balance amount will then be deducted through GIRO thereafter.

​Please inform our staff at the registration or payment counter at the polyclinic that you visited, within seven working days.

​Deduction will be on the 10th or 25th of the month. If the date falls on a Public Holiday, Saturday or Sunday, the deduction will be made on the next working day.

​You may make payment for any particular bill via the various payment modes stated in the “Make Payment” FAQ.  There will not be any GIRO deduction once the outstanding bill is cleared.
 
You will need to inform your bank if you wish to cancel the GIRO arrangement.

​You can inform our staff at the registration or payment counter at the polyclinic that you visited. Any incorrect deduction due to system error will be refunded to you within one week of notification.

​If the first deduction is unsuccessful, a second deduction will be made two weeks later. Please ensure sufficient funds are available for the second deduction.

Referrals to Specialist Outpatient Clinics at Restructured Hospitals

While the vast majority of medical conditions can be managed in primary care, either in our polyclinics or GP Clinics, some patients may need specialist consultation. To allow us to better target specialist resources and subsidies for patients with clinical needs, there is a need to ensure that only those requiring specialist services are referred to Specialist Outpatient Clinics (SOC). That is why we require patients to be first assessed by the polyclinics for referrals to the SOC as subsidised patients.

Click here for more information.

Merdeka and Pioneer Generation Package and Pioneer Generation Disability Assistance Scheme

​The Merdeka Generation Package is part of the Government initiative to show their appreciation for the contributions of Singapore citizens born between 1950 and 1959, and to help with their healthcare concerns in the coming years. More details on the new package will be announced next year by the Government.

​The Pioneer Generation Package and Pioneer Generation Disability Assistance Scheme (PioneerDAS) is part of the Government initiative to honour the contribution of our pioneers. For more information regarding both schemes, please click here.

Enhanced Drug Subsidies for Singaporeans & Pioneer Generation (with effect from 1 January 2015)

​From 1 January 2015, all Singaporeans will enjoy additional subsidies on current subsidised drugs. Pioneers will have an additional 50% off. The enhanced drug subsidies are offered to all Singaporeans and Pioneers. The table below shows the amount of subsidy applicable.

​Enhanced subsidy for Singaporeans​Enhanced subsidy for Pioneer Generation
​Lower to middle income Singaporeans​75% off subsidised drugs​Additional 50% off subsidised drugs ​
​All other Singaporeans​50% off subsidised drugs

 (Extracted from www.moh.gov.sg)

The enhanced subsidies apply to subsidised drugs only. For a list of subsidised drugs, please refer to www.moh.gov.sg.

 

​Your doctor will assess your medical condition and health needs and prescribe accordingly.

​The enhanced subsidies apply to subsidised drugs only. You may wish to discuss with your doctor about subsidised drug options.

Immunisation Services at SHP

We provide the following immunisation services at our polyclinics.

​Types of vaccines available
​For children

​Measles, Mumps and Ruebella (MMR)
DTPa/HIB/IPV (5 in 1)
DTPa-HBV-IPV + Dried Hib (6 in 1)
Rotavirus
Influenza
Hepatitis B
Pneumococcal
Varicella (Chicken Pox)

​For adults ​Hepatitis B
Hepatitis A
Hepatitis A & B
Influenza
Human Papillamovirus (HPV) Vaccine (for females aged 16 to 25)
Tetanus Toxoid
Meningitis
Typhoid
Tetanus, diptheria and petussis (Tdap) (for pregnant women)
Pneumococcal
Varicella (Chicken Pox)

 

To make an appointment for Immunisation Services, please call our call centre at 6643 6969.  

Dental Services

​SingHealth Polyclinics provides dental services at SHP-Bedok, SHP-Punggol and SHP-Tampines.

Monday - Friday
8.00 am - 1.00 pm (by appointment)
Last registration is at 12.40 pm.                                        

2.00 pm - 5.00 pm (by appointment)
Last registration is at 4.40 pm.

Saturday
8.00 am - 12.30 pm (by appointment)
Last registration is at 12.10 pm.

Sunday and Public Holiday
Closed

The dental clinics operate on an appointment system. Please arrive 15 minutes before appointment time for registration. You can make, change or cancel your appointment by calling 6643 6969.

Do note that patients who are more than 20 minutes late will have their appointment rescheduled.

Singapore Adult Citizens
Examination, Diagnosis and Review: $14.90 to $25.50

Please refer to table of charges for Singapore citizens of other age groups, Permanent Residents and Foreigners.

With effect from 30 June 2015, first-time visits are subject to an Examination and Diagnosis fee. A review fee will be charged for every subsequent review visit (e.g. 6-9 month or 1 year review) or when a consultation* has been done.
*Determined on a case-by-case basis.

Please book your appointment early if you wish to visit our dental clinic.  We will provide you with the earliest appointment slot available.

You may wish to note that each clinic has its own waiting period. The waiting period for appointments can be longer than usual as space constraints and the time taken for each dental treatment limits the number of patients that we are able to serve each day.

​We provide dental care for patients of all ages.

For patients under 18 years old
You will need to be accompanied by a parent/legal guardian to give consent for every dental treatment.

Health Screening & Laboratory Services

We provide screening for diabetes, hypertension and cholesterol only. The screenings, if needed, would be ordered by our doctors. This is especially so if our patient has chronic diseases.

We do not provide medical examination/ clearance for employment, work permit application, Outward Bound School Course (OBS) and Powered Pleasure Craft Driving License (PPCDL). You may wish to visit general practitioner clinics in your vicinity should you require such medical examination/ clearance.

​You can share with our doctor your health concerns and consult him/her on what type of laboratory test you should take. Our doctor will assess your condition and advise you accordingly.

​For patients who need to fast the night before

  • Please visit the clinic before 10am

For patients who do not need to fast

  • Please visit the clinic between 10am to 12.30pm or 2pm to 3pm.
  • Please note that the morning period before 10am is catered mainly to patients who have fasted the night before.

​Laboratory test results are usually ready in 2 to 3 weeks after the test is done.

​You are required to consult the doctor so that he can interpret the result for you and provide an appropriate course of treatment, if necessary. The usual consultation fee applies for this visit.

Medication

Our polyclinics carry a wide range of standard or common medication required by the majority of our patients.

We stock only a limited range of non-standard medication for the convenience of patients who may require them. If you are prescribed a medication that is not available at our clinic, you can :

  • Ask for a standard alternative, if it is available, so that you are able to buy the medication from our polyclinic pharmacy.
  • Buy the medication from external pharmacies.

​Our polyclinic pharmacy stocks standard medication for the type of patients that we serve. Given the limited size of our pharmacy, we are not able to stock all medication for patients discharged from hospitals. Hospital pharmacies are significantly larger than the polyclinic pharmacies and their patients may have more complex conditions, therefore they may stock a wider range of medication for their patient type.

For medication prescribed by our doctors, you may submit the receipt to our payment counter during your next visit to the polyclinic. Our staff will check the available balance in the Medisave account and arrange for a deduction of the charge through the Medisave account.

Alternatively, you can request the polyclinic doctor or pharmacy staff to indicate the diagnosis of your chronic condition on the prescription, so as to facilitate claims at the pharmacies of external institutions.

​We do not accept returned drugs due to hygiene and safety reasons.