How do I request for a copy of my medical records?
Complete the Medical Report Request Form and send it together with a cheque (S$71.70 for Singapore Citizens and Permanent Residents, $76.70 for others. Please note that prices may be subjected to change without notice.) made payable to “SingHealth Polyclinics" to the polyclinic where your records are kept. The form is also available at the clinic registration counter.
Payment has to be made at point of request. You have to indicate the specific medical records required that include:
You will need to obtain the consent of your parents or legal guardian if you are below 21 years old.
If the person whose medical report you wish to obtain has passed away, submit a copy of his/her death certificate and the Grant of Representation letter for the execution rights together with the Medical Report Request Form.
The Medical Report Request Form is to be completed by deceased patient’s authorised legal representative and/or appointed Committee of Person and Estate. You may request the medical report to be sent to you. You may also collect the report personally or authorise someone else to collect in person. Please produce an authorisation letter if another person is collecting on your behalf.
Can my insurance company request a copy of my medical records on my behalf?
The appointed insurance company has to submit an official letter, letter of authorisation or the Medical Report Request Form (either forms are to be signed by you) together with a cheque of S$76.70 (made payable to “SingHealth Polyclinics") to the polyclinic where your records are kept.
The appointed insurance company has to state in the letter the specific medical records required that include:
The medical report will be sent to the appointed insurance company.
What do I need to bring along when collecting the report?
You will need to produce your identification card at the registration counter when collecting your medical report. If the patient is deceased, the authorised legal representative and/or appointed Committee of Person and Estate is to produce their identification card upon collection of medical report.
If you are collecting the report on someone else's behalf, you need to produce your NRIC and an authorisation letter from the patient.
How do I make payment for the medical report?
Payment has to be made at point of request. You can pay by cash, cheque or NETS at the polyclinic. Cheques should be crossed and made payable to ' SingHealth Polyclinics'.
Write the name and NRIC of the patient on the back of the cheque. Please do not send cash by mail.
Why must I pay for a medical report?
The completion of a medical report would require the doctor to review the patient’s full medical records and prepare the report with the correct information as required. This is not done during a patient’s outpatient visit and hence, the outpatient consultation fee does not include the cost of medical reports.
The fee levied for providing medical reports covers the hospital’s administrative costs and the doctor’s professional input.
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