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Beat the queue at Pharmacy!

​NOTICE
Temporary Suspension of Prescription In Locker Box (PILBOX) and Medication Delivery Service (MDS) Services

Please note that SingHealth Polyclinics’ PILBOX and MDS services will be temporarily suspended from 24 December 2022 to 4 January 2023 (both dates inclusive). We apologise for any inconvenience caused.


​SingHealth Polyclinics (SHP) Pharmacy provides both Prescription In Locker Box (PILBOX) and Medication Delivery Service (MDS).

  • The Prescription In Locker Box (PILBOX) is an innovative service offered by SHP that allows you or your caregiver to collect your prescription refills anytime at your convenience, without having to queue at the pharmacy. PILBOX is currently available at SHP-Bedok, SHP-Marine Parade, SHP-Sengkang, SHP-Punggol and SHP-Tampines.
    • Click here for details on how to use PILBOX
    • Click here for details on PILBOX locations
  • The Medication Delivery Service (MDS) offers you or your caregiver the convenience to have your prescription refills delivered to your preferred address, without having to physically turn up at the polyclinic. This delivery service is currently available in all SHP pharmacies.


Beat the queue at pharmacy!

  • Register

Approach our pharmacy staff to check on your eligibility and register for both PILBOX and MDS. Schedule a collection date to pick up your medications or delivery date for your medications to be delivered to you. You may also sign up for these services via SingHealth Health Buddy app.

  • Reminder

An SMS reminder will be sent before your collection or delivery date.

  • Collection/Delivery

For PILBOX service

Pay for your medications and service fee at SHP payment kiosk on-site, via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth. Scan the QR code on the payment receipt and enter your mobile number at the station console to collect your medications.

You can collect your medications anytime, on the pre-arranged collection date. This can be scheduled on weekends or public holidays.

For MDS

Pay for your medications and service fee via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth.

Your medications will be delivered to your preferred address between 10am to 2pm, 2pm to 6pm and 6pm to 10pm on weekdays, or 10am to 2pm and 2pm to 6pm on Saturdays, except public holidays and eve of public holidays.


Service Fee

For PILBOX service

This service is currently free! Medication fees can be paid by by NETS or Cash Card at our payment kiosk on-site, via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth with credit card. A receipt with the QR access code will be generated.

For MDS

This delivery fee is currently waived! Medication fees can be paid via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth with credit card. Online payment must be made at least 2 working days prior to the date of delivery.


To note:

Patients must have a prescription for refill, or a repeat prescription, to be eligible for this service. We will be retaining the prescription.

Medication(s) supplied/collected are non-exchangeable and non-refundable. Please check that all medication(s) are correct and in good condition upon collection from the PILBOX station or upon delivery.

The person collecting or receiving the medications must be aged 18 years and above.

A fee of $8 shall apply for any amendment or cancellation request receives 3 working days or less prior to date of delivery.

A fee of $8 shall apply if more than a change request is received for each delivery order.

Click here to read the full Terms and Conditions.


FAQs

You may contact our pharmacy to change the collection date or medication order(s) at least 2 working days prior to the pre-arranged collection or delivery date.

Clinic Pharmacy ​Email
​SHP-Bedok meddelivery.BDPoly@singhealth.com.sg
​SHP-Bukit Merah meddelivery.BMPoly@singhealth.com.sg
​SHP-Eunosmeddelivery.enpoly@singhealth.com.sg
​SHP-Marine Parade meddelivery.mppoly@singhealth.com.sg
​SHP-Outram meddelivery.OTPoly@singhealth.com.sg
​SHP-Pasir Ris meddelivery.PSRPoly@singhealth.com.sg
​SHP-Punggol meddelivery.PGPoly@singhealth.com.sg
​SHP-Sengkang meddelivery.SKPoly@singhealth.com.sg
​SHP-Tampines meddelivery.TPPoly@singhealth.com.sg

​​You will have to collect your medications from the pharmacy if you miss the scheduled date. A SMS reminder will be sent to inform you.

You may contact our pharmacy if you have any enquiries about your medications.

Clinic Pharmacy Email
​SHP-Bedok meddelivery.BDPoly@singhealth.com.sg
​SHP-Bukit Merah meddelivery.BMPoly@singhealth.com.sg
​SHP-Eunosmeddelivery.enpoly@singhealth.com.sg
​SHP-Marine Parade meddelivery.mppoly@singhealth.com.sg
​SHP-Outram ​​meddelivery.OTPoly@singhealth.com.sg
​SHP-Pasir Ris meddelivery.PSRPoly@singhealth.com.sg
​SHP-Punggol meddelivery.PGPoly@singhealth.com.sg
​SHP-Sengkang meddelivery.SKPoly@singhealth.com.sg
​SHP-Tampines meddelivery.TPPoly@singhealth.com.sg