Beat the queue at Pharmacy!

• Login to Health Buddy app to check if your prescription is eligible for delivery (eligible prescription orders will be available for selection in the Health Buddy app).
  
• Medication delivery cannot proceed if we are not able to contact you to confirm your delivery details within 3 working days.

• Please allow us at least 5 working days to process your order.
• Your medications will be delivered to your preferred address between 10am to 2pm, 2pm to 6pm and 6pm to 10pm on Mondays to Saturdays (except Sundays and Public Holidays).
• Please ensure that there will be somebody at home to receive the medication(s). If there is no one at home, it will be considered a failed delivery and delivery fee may apply for re-delivery attempt.
• Please note that a SMS will be sent by the courier service provider to your registered mobile number to confirm the delivery details one day before the delivery. You may click on the link in the SMS to track your delivery status or reschedule the delivery date. 
• Upon delivery, the courier personnel will request for the order verification code OR the patient’s particulars to verify that the medication(s) is delivered to the intended recipient. 

• An SMS with OTP pin to your designated locker(s) will be sent to your registered mobile number once the medications are ready for collection. Please complete your collection within 2 days of receiving the SMS.
  

• Please allow us at least 7 working days to process your top-up order.

• For any amendment or cancellation request receives 3 working days or less prior to date of medication delivery
• If more than one change request is received for each medication delivery order
• If delivery is requested more frequently than once a month
  

For PILBOX service

PILBOX service fee is currently waived. Medication fees can be paid in HealthBuddy app or via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth with credit card or by NETS or Cash Card at our payment kiosk on-site. Payment must be made before collection.

For MDS

Medication delivery fee is currently waived. Medication fees can be paid  in HealthBuddy app or via SPEED Pay or online at https://eservices.healthhub.sg/public/payments/singhealth with credit card. Online payment must be made at least 2 working days prior to the date of delivery.