How do I request for a copy of my medical records?
Complete the Medical Report / Duplicate / Memo with Endorsement Request form and send it together with a cheque made payable to "SingHealth Polyclinics" to the polyclinic where your records are kept. The form is also available at the clinic registration counter.
An additional fee of $7.00 (SG/PR) or $7.63 (NR) will be applicable for mail delivery via a local courier.
Note:
Payment has to be made at the point of request. Please include the specific medical records required that include:
You will need to obtain the consent of your parents or legal guardian if you are below 21 years old.
If the person whose medical report you wish to obtain has passed away, submit a copy of his/her death certificate and the Grant of Representation letter for the execution rights together with the Medical Report / Duplicate / Memo with Endorsement Request form.
The Medical Report / Duplicate / Memo with Endorsement Request form is to be completed by deceased patient's authorised legal representative and/or appointed Committee of Person and Estate. You may request the medical report to be sent to you. You may also collect the report personally or authorise someone else to collect in person. Please produce an authorisation letter if another person is collecting on your behalf.
Can my insurance company request a copy of my medical records on my behalf?
The appointed insurance company has to submit an official letter, letter of authorisation or the Medical Report / Duplicate / Memo with Endorsement Request form (either forms are to be signed by you) together with a cheque made payable to "SingHealth Polyclinics", to the polyclinic where your records are kept.
The letter should state the specific medical records required and include:
The medical report will be sent to the appointed insurance company.
What do I need to bring along when collecting the medical report /duplicate / memo with endorsement?
You will need to produce your identification card at the registration counter when collecting your medical report/duplicate/memo with endorsement. If the patient is deceased, the authorised legal representative and/or appointed Committee of Person and Estate is to produce their identification card upon collection of medical report/duplicate/memo with endorsement.
If you are collecting the report on someone else's behalf, you need to produce your NRIC and an authorisation letter from the patient.
How do I make payment for the medical report / duplicate / memo with endorsement?
Cash, NETS, credit card or cheque are accepted for requests made at the polyclinic.
Cheques should be crossed and made payable to "SingHealth Polyclinics". Do ensure patient's name and NRIC are included at the back of the cheque.
Please do not send cash by mail.
Why must I pay for medical report?
Preparing a medical report requires a review of a patient's full medical records, extraction of relevant information and administrative coordination.
The fee levied covers administrative coordination and doctor's professional input post-consultation.
Why do I have to pay for duplicate / memo with endorsement?
Preparing duplicate / memo with endorsement requires administrative coordination and doctor's professional input (where applicable).
The fee levied covers administrative coordination and doctor's professional input (where applicable) post-consultation.
You may consider using the self-help option in HealthHub where some routine laboratory tests results are available in HealthHub for free.
Why do I have to pay for courier fee?
The fee levied covers administrative coordination and cost.
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