If the app still does not work properly, you can contact our IT service support hotline at 6958 7998.
You may try the following solutions:
If the machine still does not work properly or if it is unable to pair with the mobile app, you can contact our IT service support hotline at 6958 7998.
If your machine is still within the 1-year warranty and the damage is not due to misuse, please contact our IT support hotline at 6958 7998.
Yes, you can manually key in your BP readings and they will be transmitted to the polyclinic. However, we encourage you to learn to pair your BP machine, as it is more convenient and accurate to let the readings sync with the app automatically via Bluetooth.
To continue on the PTEC Home BP Monitoring Programme, you will need to have a Singpass account, and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens’ and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.
If you have set up your Singpass, you can reset your password online:
If you require further assistance, please contact the Singpass Helpdesk at firstname.lastname@example.org or 6335 3533. The operating hours are from 8am to 8pm (Mondays to Fridays) and from 8am to 2pm (Saturdays) excluding Sundays and public holidays.
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SHP-Head Office, 167 Jalan Bukit Merah Connection One (Tower 5), #15-10, Singapore 150167+65 6236 4800