Staff who receive multiple compliments from patients and colleagues are recognised with the Singapore Healthcare Quality Service Awards (SHQSA). However, 13 NNI staff members went beyond service excellence to receive the higher tier Star Award – among them was Dr Lin Xuling, Senior Consultant, Neurology – here’s why!
Dr Lin Xuling wears two different healthcare hats. In her work as a senior consultant neurologist, Dr Lin sees patients and their family members in the clinic, helping them to navigate the treatments and challenges of complex conditions including brain tumours.
Meanwhile, in her role as Director (Clinical), SingHealth Office of Regional Health, Dr Lin’s work is more administrative in nature, focusing on strategic planning, clinical governance and safety, and collaborations with partners to strengthen community healthcare networks.
The two roles appear vastly different, but they share one common purpose – to provide patients with the treatment and support they need to live as well as possible.
“Every patient is unique, requiring treatment and support tailored to their needs. It is deeply satisfying working with the team at NNI to manage patients, but there is only so much we can do in a short clinic consultation,” says Dr Lin. “My day-to-day encounters with patients and their families offer me an insight to the realities of healthcare – what works, what matters and where the procedures and systems need to improve.”
Many NNI patients are living with complex conditions that impact their daily lives. Dr Lin believes that the bulk of support they need should be provided by primary care and community facilities, which are more accessible and ensures long-term sustainability.
Sharing her hope for healthcare in Singapore, Dr Lin envisions a system that truly serves patients’ needs.
“I hope that we will be able to empower individuals and communities to take care of their health and to build a healthcare system that not only treats the illness, but also improves patients’ overall well-being,” says Dr Lin.
A total of 56 NNI colleagues were acknowledged at this year's award, with 13 Star, 25 Gold and 18 Silver award recipients. Congratulations to our awardees - who have contributed to quality care and excellent patient experience in their course of work！
13 Star Awards
Name
| Designation
|
Assoc Prof Adeline Ng
| Senior Consultant, Department of Neurology
|
Dr Ang Kexin
| Senior Consultant, Department of Neurology
|
Dr Benjamin Huang
| Senior Resident Physician, Department of Neurosurgery
|
Dr Chiew Yi Rong
| Consultant, Department of Neurology
|
Dr Christen Lim Sheng Jie
| Consultant, Department of Neurology
|
Dr Jasmine Koh Shimin
| Consultant, Department of Neurology
|
Dr Lin Xuling
| Senior Consultant, Department of Neurology
|
Assoc Prof Loh Ngai Kun
| Senior Consultant, Department of Neurology
|
Dr Nicole Keong Chwee Har
| Senior Consultant, Department of Neurosurgery
|
Nurul 'Ain Binte Nordin
| Associate Executive, Department of Nursing
|
Dr Rebecca Hoe
| Consultant, Department of Neurology
|
Dr Shen Jia Yi
| Consultant, Department of Neurology
|
Zhou Lifeng
| Nurse Clinician, Department of Nursing
|
25 Gold Awards
Name
| Designation
|
Anna Lock Sau Fang
| Senior Manager, Department of Communications & Development
|
Dr Chen Min Wei
| Consultant, Department of Neurosurgery
|
Fam Su Rong
| Nurse Clinician, Department of Nursing
|
Dr Gareth Lim Zigui
| Associate Consultant, Department of Neurology
|
Dr Jinesh Mukesh Shah
| Associate Consultant, Department of Neurology
|
Dr Jonathan Lai
| Consultant, Department of Neurology
|
Kok Yeun Woon
| Assistant Manager, Department of Communications & Development
|
Leo Si Yan
| Assistant Nurse Clinician, Department of Nursing
|
Leo Wan Ling
| Senior Executive, Department of Communications & Development
|
Dr Lester Lee Chee Hoe
| Consultant, Department of Neurosurgery
|
Lim Chai Ling
| Executive, Department of Neurology
|
Ngew Sea Ling
| Assistant Manager, Department of Communications & Development
|
Nicole Isabella Tan Yi Zhen
| Senior Clinical Research Coordinator, Department of Research
|
Margaret Ellen Perry
| Assistant Director, Department of Communications & Development
|
Dr Peter Hwang Ying Khai
| Senior Consultant, Department of Neurosurgery
|
Phoon Chee Sum
| Senior Manager, Department of Finance
|
Por Hai Hui
| Senior Executive, Department of Human Resource
|
Assoc Prof Ratnagopal Pavanni
| Senior Consultant, Department of Neurology
|
Rebekah Ch'ng Bee Bee
| Senior Secretary, Department of Neurosurgery
|
Samantha Wong Qiuxuan
| Assistant Manager, Department of Human Resource
|
Samuel Ng Yong Ern
| Lead Clinical Research Coordinator, Department of Research
|
Serene Chua Lek Yin
| Senior Manager, Department of Human Resource
|
Shermine Low Hui Li
| Clinical Research Coordinator, Department of Research
|
Dr Tan You Jiang
| Consultant, Department of Neurology
|
18 Silver Awards
Name
| Designation
|
Andy Tan Guan Zhong
| Engineer, Department of Facilities & Biomedical Engineering
|
Dr Bawa Alpana Bandhu
| Senior Resident, Department of Neurosurgery
|
Dr Chloe Pawa
| Associate Consultant, Department of Neurology
|
Clarisse Lim Shi En
| Assistant Manager, Department of Communications & Development
|
Dr David Mak Siu Kei
| Associate Consultant, Department of Neurosurgery
|
Fu Liqing
| Senior Nurse Clinician, Department of Nursing
|
Dr Ian James Long
| Medical Officer, Department of Neurosurgery
|
Mike Koh Wee Loong
| Assistant Manager, Department of Clinical Support Operations
|
Dr Ng Chai Ching
| Consultant, Department of Neurology
|
Dr Nijanth Manohararaj
| Associate Consultant, Department of Neurology
|
Dr Nishal Primalani
| Consultant, Department of Neurosurgery
|
Dr Ong Chiew Sern
| Consultant, Department of Neurology
|
Dr Poh Yen Yeong
| Associate Consultant, Department of Neurology
|
Dr Sim Jingwei
| Senior Resident, Department of Neurology
|
| Siti Rohaida Binte Rahmat | Nurse Clinician, Department of Nursing
|
Wu Zhan
| Deskside Engineer, Kyndryl
|
Yap Bee Hwee
| Associate Executive, Department of Neuroradiology
|
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