Patient Guide

Get Ready for the Visit

  1. What are the registration and operating hours of the polyclinic?
  2. I'm a new patient. How do I register?
  3. What do I need to bring for each visit?
  4. What are the types of benefit cards accepted in the polyclinics?
  5. Will I get to see the doctor at the given time slot?
  6. How will I know if I have missed my turn?

Make an Appointment      

  1. What are the services available by appointment?
  2. What are Special Services?
  3. How do I make an appointment?
  4. What if I do not have an appointment?
  5. How do I register for my appointment at the service selection kiosk?
  6. How do I sign up for the SMS reminder for appointment?

Dental Services

  1. Where are the dental clinics located?
  2. What are the operating hours for our dental clinics?
  3. Can I walk-in for consultation?
  4. What if I have an emergency condition?
  5. What are the charges?
  6. How long do I have to wait for an appointment?
  7. Does SHP provide dental treatment for children?

Health Screening and Laboratory Services

  1. Do you provide health screening at the polyclinics?
  2. Where should I go for health screening packages?
  3. Do I need to see a doctor before I go for any laboratory test?
  4. What are the recommended times to visit the clinic?
  5. How long will it take for my test results to be ready?
  6. Do I need to see a doctor to review my test results?

Request For Medical Report

  1. How do I request for a copy of my medical records?
  2. Can my insurance company request a copy of my medical records on my behalf?
  3. What do I need to bring along when collecting the report?
  4. How do I make payment for the medical report?

Transfer of Medical Records

  1. Can my medical records to be transferred to another polyclinic under SingHealth Polyclinics?

Make Payment

  1. What are the payment modes available at the polyclinic?
  2. What should I do if I have difficulties paying my bill?
  3. Can I apply for Medifund?
  4. I need help for my medical bills. Do I need to apply for Medifund first before I can seek treatment at the polyclinics?
  5. How much help can I get from Medifund?
  6. I do not quite understand my bill. Can anyone help me to read my bill?
  7. I received an invoice from your office. How can I make payment?

Payment by GIRO

  1. Do I have to pay to open or terminate a GIRO account?
  2. Can I pay all my polyclinic bills by GIRO?
  3. Can I still use Medisave if I opt to pay by GIRO?
  4. What if the bill is inaccurate?
  5. When will payment be deducted from my account?
  6. Can I stop GIRO payment on a particular bill?
  7. What if the wrong amount is deducted from my bank account?
  8. What if my account does not have sufficient funds when the GIRO deduction is made?


  1. Why are some medication not available at your clinic?
  2. I am a patient discharged from the specialist outpatient clinic. Why doesn't your clinic carry the same range of medication as the public hospitals?
  3. The doctor has prescribed me a few medication, of which some have to be purchased from outside pharmacies. Can I claim the medication charges from my Medisave through your polyclinic later?
  4. Can I return medication that I do not need?

Pioneer Generation Disability Assistance Scheme

  1. What is the Pioneer Generation Disability Assistance Scheme (PioneerDAS) ?

Enhanced Drug Subsidies for Singaporeans & Pioneer Generation (with effect from 1 January 2015)

  1. What are the enhanced drug subsidies about?
  2. Is there a limit to the amount of medication that I can purchase?
  3. My current medication is a non-subsidised drug. Is there any way I can enjoy the enhanced subsidy?
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